What Naperville Homeowners Say About CleanRun Air Duct Cleaning Naperville
We’ve been in Naperville homes since 2013, and we’ve learned that a review only matters if it matches what the next customer actually experiences. The feedback we value most mentions specifics: the written price that didn’t change, the photo record showing what came out of the ducts, the technician who explained the plenum (the main distribution box for your HVAC system) without talking down to anyone. Those details are how we earn trust, one mechanical room at a time.
Recent Reviews
“We bought a ’93 split-level near Hobson West and the previous owner had a dog that shed enough to build a second animal. The crew ran a camera through every duct run (each individual branch of your system) and showed us a 2-inch mat of hair at the first elbow. Written price was $340 before they touched a panel. Photo record came by email that night. House smelled different by morning.”
Jeff V., Hobson West, Naperville
“Our daughter’s asthma had been flaring since October and we couldn’t figure out why. CleanRun found the return plenum (the box that pulls air back to your furnace) was packed with construction dust from a bathroom remodel two years prior. They used negative-pressure extraction (a vacuum system that pulls debris out without releasing it into your home) and the before-and-after photos showed a gray box turned clean metal. Written quote was $285. No add-ons, no per-vent surprises.”
Dana Q., Cress Creek, Naperville
“I got three quotes for duct cleaning after our renovation on the east side near Ogden. One was $89, one was $795, and CleanRun was $320 with every line item spelled out. The $89 guy couldn’t tell me what equipment he used. CleanRun’s crew showed up with a Rotobrush and a Nikro negative-air machine, names I could look up myself. Photo record showed drywall dust in every run before, nothing after. Haven Standard Clause 1 in action.”
Alejandro D., East Highlands, Naperville
“Our dryer vent was backing up into the laundry room and I figured it was just the duct. Tomas’s crew found a bird nest three feet from the exterior cap and a secondary blockage at the elbow where the flex line met the wall. They cleaned the full vent run, sealed a gap in the duct with proper metal tape, and the photo record showed the nest intact before removal. Written price was $195. Took about 90 minutes.”
Rashad M., Tall Grass, Naperville
“We had a musty smell every time the AC kicked on in July. Another company wanted to sell us a $600 UV light. CleanRun’s technician found standing water in the evaporator pan and mold on the supply plenum (the box that pushes cooled air into your ducts). They cleaned the HVAC components, treated with a sanitizer, and showed us the photo record of the green streaks gone. Written price was $410. Smell was gone in 48 hours.”
Jeff V., Downtown Naperville
“I’m skeptical of home service reviews because I’ve been burned before. But CleanRun’s process is built different. The technician, Mike, walked me to the truck to see the Abatement Technologies HEPA filtration unit. He wrote the price on a tablet before unhooking his first hose. Every duct run got before-and-after photos, including one where the camera showed a pencil from a previous owner’s kid stuck in a register boot. $375 for the whole system. 365-Day Done Right Promise in writing. That’s what gets my recommendation.”
Dana Q., South Pointe, Naperville
Why Customers Trust Us
The pattern in these reviews isn’t accident or training script. It’s the H.A.V.E.N. Standard, which we’ve operated under since Tomas Reyes opened CleanRun in 2013. Haven Standard Clause 1 requires a written price before any work starts, no exceptions. Clause 3 means verified crews, background-checked and uniformed, identified by name before they arrive. The Documented Photo Record, included on every visit since our first job, turns “trust us” into “here’s the proof.”
Our 365-Day Done Right Promise isn’t a policy subject to manager approval. It’s a written guarantee on every job: if the work isn’t right, we make it right. And our Free Second Opinion means you can bring any competitor’s written estimate, we’ll put our number next to it, and there’s no charge for the comparison.
We’ve served over 52,000 homes with this approach. The equipment matters, Rotobrush, Nikro, Abatement Technologies, Honeywell, Aprilaire, Guardsman, but what Naperville homeowners mention first is the transparency. No per-vent pricing. No bait-and-switch. Just a written scope, a documented result, and a crew that knows the difference between a plenum and a duct run because they’ve cleaned both a thousand times.
If you’re researching air duct cleaning in Naperville and want to see how the process works for your system, call (331) 236-5490. We’ll answer with a live person, schedule at your convenience, and give you a written quote before any work begins.
Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Naperville, serving Naperville since 2013.