How CleanRun Air Duct Cleaning Came to Naperville
The call came in on a Tuesday morning in late 2013. A homeowner in the Cress Creek subdivision had paid another company to clean her ducts, and now her furnace was cycling on and off every four minutes. The other crew had left a receipt for $89 and a business card with a disconnected number. When we opened the plenum, we found a shop vac hose had knocked loose a damper, and the “cleaning” consisted of whatever debris had stuck to the first three feet of the main trunk. The rest of the system was untouched.
That was the week we decided Naperville needed something different. Not another coupon in the mailbox. Not another van with a magnetic sign and a rented machine. We had been working under the CleanRun name in other markets since 2013, and we knew the standard worked: photograph every run before and after, quote one flat price per system in writing, and leave proof behind. Naperville’s housing stock, built across five decades from the historic district out to the newer subdivisions near 95th Street, deserved technicians who understood the difference between a 1960s galvanized trunk and a modern flex-duct system. We opened this branch because we were tired of apologizing for an industry that trained customers to expect less.
The promise we made that week, standing in that Cress Creek basement, is the same one we make now. Clause 1 of the Haven Standard: have it in writing. Flat price, written scope, written warranty, before anyone starts.
Tomas Reyes’s Personal Connection to the Air Duct Cleaning Trade
Tomas Reyes didn’t start in air ducts. He started in building maintenance, working nights in a commercial complex off Diehl Road, learning how HVAC systems breathe or suffocate depending on whether anyone had bothered to look inside them. The first time he cut into a main return trunk and the flashlight beam caught a mat of gray fluff thick as a blanket, he felt something shift. Not disgust. Recognition. Here was a problem hiding in plain sight, affecting how people slept and breathed, and almost no one was treating it with any seriousness.
He spent the next years learning the trade properly. The tradesman who trained him was old-school, the kind who could read a blower motor’s health by the pitch of its whine and who taught Tomas to document everything because “the customer wasn’t in the crawl space with you.” Tomas learned to run a Rotobrush through a flex duct without tearing the liner, to set up proper negative air with a Nikro machine so debris went out instead of into the living room, and to read a static pressure test like a blood pressure reading. The work smelled of ozone and dust and the particular metallic tang of old galvanized steel. His hands cracked in winter from the dry air and the cleaning agents. He loved it.
What gets him out of bed now is the same thing that got him out of bed then: a homeowner who finally understands what they’ve been breathing. The Naperville market is full of intelligent buyers who did their research, who read the three-star reviews, who know enough to be skeptical of a $79 coupon. Tomas built this branch for them. If he weren’t doing this, he’d probably be fixing something else mechanical, something hidden behind a wall that most people ignore until it fails. The satisfaction is the same: finding the problem, fixing it properly, proving you did.
Over ten years in this trade, he’s learned that the best jobs aren’t the biggest ones. They’re the ones where the before-and-after photos make a customer quiet for a moment, then say, “I had no idea.”
Meet Tomas Reyes - The Person Behind Every Job
Tomas Reyes is the Owner and Founder of CleanRun Air Duct Cleaning Naperville. He holds state licensure for HVAC and duct cleaning work in Illinois and has completed manufacturer training on Rotobrush and Nikro equipment, as well as indoor air quality certification coursework through Honeywell and Aprilaire. More importantly, he’s the person who answers when the local coordinator connects you to the team, and he’s the one who reviews every photo set before it goes to the customer.
What separates Tomas from a corporate franchise technician is simple: his name is on the trucks, and his reputation lives in the neighborhoods where his kids go to school. He lives in Naperville. He shops at the same grocery stores as his customers. He won’t promise anything he can’t personally stand behind.
On weekends, you’ll find him coaching youth soccer at a park district field or working on an old motorcycle in his garage, the same patience he applies to a seized blower bearing applied to a carburetor that hasn’t run clean in years. That patience is what he brings to your job. His direct commitment to every customer: “If I wouldn’t do it in my own home, I won’t sign off on it in yours.”
Before
AfterOur Promise to Naperville Homeowners
We operate under the Haven Standard, and we mean it literally. Every promise has a number.
Clause 1: Have it in writing. One flat price per system, agreed before work starts. No per-vent pricing, no “while we’re in here” additions. The price you approve is the price on the final invoice.
Clause 2: Arrive on schedule. A real arrival window, a named technician, and a text when we’re on the way. We’ve sat in Naperville traffic on Route 59 at 4:30 p.m. too many times to promise the impossible. We promise what’s real.
Clause 3: Verified crews. Every pro working under our name is required to hold the license and insurance their state requires. We don’t send strangers into your home.
Clause 4: Evidence on every job. Before and after photos of every run, with timestamp and location label. In a finished basement in the Highlands neighborhood, we once found a return duct completely blocked by a contractor’s lunch bag from a 2004 renovation. The homeowner never would have believed it without the photo.
Clause 5: No surprises. No door upsell. No scope creep. If we find something unexpected, we stop, explain, and get written approval before proceeding.
Our Credentials
- State-licensed for HVAC and air duct cleaning work in Illinois
- Insured & bonded for residential work in DuPage, Will, and Cook counties
- Years of local experience serving Naperville and surrounding communities since this branch opened
- Strong local reputation built on documented results and repeat customers
These credentials matter because air duct cleaning happens inside your home’s hidden infrastructure. A state license means the technician has met Illinois’s training and examination requirements. Insurance and bonding protect your property if something goes wrong. Local experience means we’ve worked on the specific duct configurations common to Naperville’s split-levels, colonials, and new construction. And reputation, real reputation, is the sum of every photo we delivered, every flat price we honored, and every homeowner who felt informed instead of sold to.
We don’t ask for trust. We document for it.
Rooted in Naperville
This branch lives in the details of this market. We know the spring pollen season that coats everything yellow from April through May, pushing allergens deep into ductwork. We’ve cleaned systems in the historic homes near the Riverwalk with their original plaster and unpredictable access points, and in the newer builds near 75th Street where builders’ dust still lingers years after move-in. We understand the local permitting environment, the specific challenges of DuPage County’s clay soil and seasonal humidity shifts, and the expectations of homeowners who chose Naperville for its schools and its standards. We’re not passing through. We’re here.
Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Naperville, serving Naperville since 2013.